Habits in MotionSales | Chapter 12: 5th Gear Service – Drive Referrals Without Saying a Word
Discover how to provide unforgettable service through strategies like the “Client Delight Toolkit” and principles such as Social Currency and the Purple Cow philosophy. Learn from stories about Ritz-Carlton, Joe Girard, and innovative companies that turn routine client interactions into moments of surprise and loyalty. This episode equips you with tools to cultivate referrals and lasting relationships through extraordinary service.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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