This episode explores the powerful impact of a strong first week for new team members. Mike and Jake break down the neuroscience behind onboarding, share actionable steps, and reveal the cultural shortcuts that make newcomers feel right at home. Discover how small habits and memorable phrases can transform new hires into loyal, high-performing team players.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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