Habits in MotionChapter 4: The Power of Proactive Follow-Ups
Jake and Mike discuss powerful strategies for client engagement, including structured follow-up schedules, the OODA Loop framework, and engaging conversations to uncover client needs. They share real-world examples, use role-play scenarios, and offer practical tools like CRM systems to enhance client satisfaction and build long-term trust. Listen in for actionable tips to elevate your client relationships.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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