Mike and Jake share real-world insights into boosting team performance using success metrics, OKRs, and gamification. Learn how companies like Google perfected alignment through OKRs and how tools like scorecards and dashboards enhance transparency. This episode dives into actionable techniques, from safety to labor efficiency metrics to fostering accountability with crew feedback.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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