Habits in MotionHow to Lead Without Being a Jerk: Coaching for Crew Leaders
In this episode, Mike and Jenna share actionable leadership strategies for blue-collar environments, from using the CARE framework to guide feedback to prioritizing the Four Pillars of Safety, Quality, Dependability, and Productivity. Hear stories of how coaching, proactive conversations, and mentorship drive trust, team morale, and career growth within evolving trades. Learn practical tools to apply these principles in your own work.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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