Join Mike and Jake as they discuss how defining and maintaining quality transforms trades work into an art. From overcoming logistical challenges with innovative tools like Quality Callouts to fostering a culture of excellence through mentorship, this episode is packed with actionable insights and inspiring stories. Discover how small details and leadership make all the difference in workmanship and client satisfaction.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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