Habits in MotionOperations Chapter 8 | Lead the Client Experience
Explore how proactive communication and personal touchpoints transform simple transactions into trusted partnerships. Mike and Jake dive into real-world scenarios, emphasizing the power of frequent interactions and personalized service in building client trust and loyalty.
About the podcast
Modern Service Mastery is Business School with Boots On—built for the people who fix, build, manage, and move the world forward. If you’re in landscaping, remodeling, HVAC, or any hands-on profession, this series was made for you. Each chapter is short, focused, and designed to meet you where you are: behind the wheel, on the jobsite, or planning with your team. You’ll get podcast-style audio, quick written takeaways, and gamified momentum to help you grow as a leader in the real world.
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